the pathway to career success. launch or advance your career with our programs. our courses combine on-the-job training with recognised qualifications, creating a solid foundation for future success.
Learners will gain knowledge of the financial services industry rules and regulations and their application to daily roles, alongside understanding the significance of personal and professional development planning and review. Optional units, tailored to the apprentice’s role, will enhance and expand their skills and knowledge for success in their daily tasks.
This qualification will equip you with the skills and confidence needed to excel in a variety of management tasks. You will become proficient in planning, allocating, and monitoring work, supporting and motivating your team, conducting performance evaluations, managing budgets, and ensuring compliance with company policies.
The main purpose of the Business Administration apprenticeship is to equip individuals working in business and administration with the necessary skills and knowledge to demonstrate competence in their job roles. This program aims to develop professionals who are proficient in handling various administrative tasks, ensuring efficient and effective business operations.
The main purpose of a customer service operative is to be a ‘professional’ for direct customer
support within all sectors and organisation types. You are an advocate of Customer Service
who acts as a referral point for dealing with more complex or technical customer requests,
complaints, and queries.
The Project Manager apprenticeship is designed for those involved in all levels of project management, equipping them to work effectively and efficiently to ensure organisational success. The course covers organisational structures, responsibilities, stakeholders, project planning, and communication, along with managing projects in line with business issues and benefits management for optimal use of time and resources.
The main purpose of the Facilities apprenticeship is to equip individuals working in the facilities industry to have the necessary skills and knowledge to demonstrate competence in their job roles. This program aims to develop facility operatives who carry out maintenance, security, cleaning, caretaking duties, as well as maintaining a high level of Health and Safety.
The main purpose of the Insurance Technical Certificate Modern Apprenticeship is to develop professionals who excel in the technical aspects of insurance across various sectors and
organisation types.
You are an advocate of insurance best practices, responsible for managing complex underwriting decisions, policy administration, and claims processing, ensuring compliance and delivering high-quality service in every interaction.
The main purpose of the Payroll Apprenticeship is to develop professionals equipped with the knowledge and skills required to excel in payroll administration within the financial services sector. Whether you’re working in the payroll sector, human resources, or financial administration, this apprenticeship will enhance your understanding of current payroll practices and procedures, ensuring that your organisation meets its obligations efficiently and accurately.
The Data Analyst apprenticeship is designed for individuals seeking to harness the power of data to drive informed decision-making within organisations. This course equips learners with the skills to collect, analyse, and interpret data, transforming raw information into actionable insights.
A Team leader or ​supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
An operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.
Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
Associate Project Managers possess a versatile skillset applicable across various sectors, encompassing both large corporations and small enterprises, and spanning the public, private, and charitable sectors.
They may operate independently or as part of a team, and their responsibilities involve the development, implementation, maintenance, and enhancement of project management processes.
This occupation is found in private, public and third sector national and multinational organisations and employers. It is found in every sector across the country including, for example; the health sector, finance sector, engineering and manufacturing sectors, business and professional services, education sector, retail sector, leisure sector, technology sector and construction.
Credit management is a dynamic function found across all sectors of UK and international commerce and offers a range of challenging and interesting specialisms. Given the importance of credit management and collections, roles are central to many operations, typically setting policies, facilitating sales, managing financial risk and customer relationships.
Debt Advisors play a vital role; they help clients facing financial hardship, by carefully examining and assessing each customer’s full circumstances and engaging in suitable conversations to enable the customer to best manage their debts. This support is especially crucial given the complex challenges and shame many feel when discussing finances.
The Data Analyst apprenticeship is designed for individuals seeking to harness the power of data to drive informed decision-making within organisations. This course equips learners with the skills to collect, analyse, and interpret data, transforming raw information into actionable insights.
A series of 10 x 90-minute Masterclasses linked to the Institute of Leadership’s ‘Dimensions of Leadership’ that are based on their extensive research into the knowledge, skills, attitudes, behaviours and values of successful leaders.
Below are a few of the areas that will be covered in the LEaD programme.
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