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a great product on its own, is not enough

once you join the genius family, we work with you throughout our relationship to ensure we are providing the best support possible,
with reliability and system availability as standard

uk-based service desk

We don’t employ tiered support where we hide behind a paywall, we don’t believe this is the right approach, because your success, is our success and if you need support or training, it builds trust in our partnership for us to provide it, hassle-free From day 1, our UK-based teams will provide everything you need for your teams to hit the ground running and this doesn’t stop, even on day-365, we’ll still just be a call away (we’ll even proactively have regular interactions with you) and when we introduce new features, we’ll support you there too!

onboarding process

We understand that a seamless onboarding process sets the foundation for a long-lasting and fruitful relationship. We take pride in our commitment to making your transition as smooth as possible.

Our onboarding process is designed with simplicity in mind. We believe in minimising complexities and eliminating unnecessary hurdles. From the moment you join us, we ensure a clear roadmap, providing you with all the necessary tools and guidance to hit the ground running.

We’ve been on-boarding clients for 14-years, so we recognise that every business is unique, and so are their needs. Our dedicated team of experts is here to assist you every step of the way. We take the time to understand your goals and preferences, tailoring our onboarding experience to suit your specific requirements. You’ll never feel lost or overwhelmed because we’re right there beside you.

client support team

Ongoing support throughout the relationship, from our operational experts in planning your strategies and helping you achieve your business objectives, all included within your license fees.

the genius way of working

Our internal management systems are UKAS accredited to the following globally acknowledged standards: ISO 9001 (Quality Management), ISO 27001 (Information Security Management) and ISO 22301 (Business Continuity Management). Quality and compliance is embedded within our operational process to ensure we take every opportunity to improve and enhance our client’s experiences.

unlimited changes

All-inclusive in your agent license fee is unlimited changes and support at no additional cost to you. This includes all aspects of professional services extending to project management and training, as well as any software development work.

business continuity

To complement our support resources we have developed our own tools to monitor all aspects of our network and services 24 x 7, with alerting and seamless resolutions to ensure business continuity for our clients. 

get in touch today to
find out how we can help!