collections, payments &
asset-recovery platform
Our Adept platform is a customer management tool for managing your colections, payments &
read more about Adept below…
Adept can be used in-house as a customer management and collections tool, or within commercial debt outsourcing to manage strategies and payment commissions for each of your individual customers.
Our Client Account structure allows you to configure different charging/commission rates for each customer and segment/service within this.
The Directors at Genius spent many years working in debt collection outsourcing, and our Adept platform reflects our operational expertise in this area.
Many organisations are using legacy technologies with hard coded rules for each customer, with lengthy on boarding times due to development work required for each customer.
Adept has been designed in a way to give your teams the power to design their own operational configurations and client parameters in relation to workflows, actions, commissions, etc.
The solution extends to customer and client portals, and mobile devices to allow your field workforce direct access to their accounts for asset recovery or enforcement activities with real time updates to your office-based staff meaning that accounts can be worked faster, and revenues delivered quicker.
Our compliance focus is inherent within Adept, including affordability assessments, payment arrangements, vulnerability tracking and complaint management tools all included as part of the solution.
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to find out how we can help!
Our Adept platform is a customer management tool for managing your payments and collection strategies.
Adept is integrated with our customer contact solution via the Commpli API’s so that you can seamlessly manage your contact strategies and workflows across all channels.
Adept can be used in-house as a customer management and collections tool, or within commercial debt outsourcing to manage strategies and payment commissions for each of your individual customers.
Our Client Account structure allows you to configure different charging/commission rates for each customer and segment/service within this.
The Directors at Genius spent many years working in debt collection outsourcing, and our Adept platform reflects our operational expertise in this area.
Many organisations are using legacy technologies with hard coded rules for each customer, with lengthy on boarding times due to development work required for each customer.
Adept has been designed in a way to give your teams the power to design their own operational configurations and client parameters in relation to workflows, actions, commissions, etc.
The solution extends to customer and client portals, and mobile devices to allow your field workforce direct access to their accounts for asset recovery or enforcement activities with real time updates to your office-based staff meaning that accounts can be worked faster, and revenues delivered quicker.
Our compliance focus is inherent within Adept, including affordability assessments, payment arrangements, vulnerability tracking and complaint management tools all included as part of the solution.