Self-pacing predictive dialling algorithm to ensure you stay compliant with OFCOM’s persistent misuse policy.
Our configurable agent scripting interface allows you to guide your agent through customer interactions based on compliance rule sets, to the appropriate solutions.
PCI Compliant payments using our DTMF tone masking software allows the agent to stay on the line to securely support the customer through their payment.
Easily accessible call/interaction and screen recording to support quality assurance processes and DSAR’s (Data Subject Access Requests).
Self-serve PCI Compliant customer payment options via IVR or email/SMS link to pay.
Configurable quality scorecards attached to call/interaction recordings within our management tool.
Real-time remote call listening/coaching from anywhere.
Exception reporting to monitor potential compliance issues.