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scripting
Easily customisable agent scripting tool to support your customer journeys across all channels.
soft-phone
Soft-phone integrated; no need for 3rd party software.
api’s
API’s are available to embed all of our functionality into your own CRM.
omnichannel
Inbound and outbound email, SMS, voice and webchat within a single platform.
interactions
Supporting multiple concurrent customer interactions per agent for maximum productivity within one single browser tab, rather than agents navigating multiple windows.
dialling
Preview, Progressive and Predictive outbound dialling options, all fully blended with inbound calls and/or omni channel interactions.
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