Adept can be used in-house as a customer management and collections tool, or within commercial debt outsourcing to manage strategies and payment commissions for each of your individual customers.
Our Client Account structure allows you to configure different charging/commission rates for each customer and segment/service within this.
The Directors at Genius spent many years working in debt collection outsourcing, and our Adept platform reflects our operational expertise in this area.
Many organisations are using legacy technologies with hard coded rules for each customer, with lengthy on boarding times due to development work required for each customer.
“We’re currently undergoing complex process changes and the team at Genius have been a great support.
They have taken the time to understand how we work as a business and how we want to help our customers.
Genius have provided training and input which has given us the tools to design and build many of these processes ourselves. We’re excited to see how our new approach is going to help us with resourcing efficiencies and improved customer outcomes!”
Adept has been designed in a way to give your teams the power to design their own operational configurations and client parameters in relation to workflows, actions, commissions, etc.
The solution extends to customer and client portals, and mobile devices to allow your field workforce direct access to their accounts for asset recovery or enforcement activities with real time updates to your office-based staff meaning that accounts can be worked faster, and revenues delivered quicker.
Our compliance focus is inherent within Adept, including affordability assessments, payment arrangements, vulnerability tracking and complaint management tools all included as part of the solution.